Can I purchase online?
Although it's possible to purchase most products online, the product line that is most practical for online transactions is Umbra. The majority of Umbra pieces can be shipped via Canada Post. All prices quoted are in Canadian $ currency. In the case of smaller items, the shipping costs will be indicated on the web-site at the time of purchase. In the case of larger and more bulky items, you will be contacted and given the details concerning shipping arrangements and costs.

Why should I purchase online?
It's convenient, it's easy, it's secure and best of all you'll save money. Our online pricing is very competitive. Shop other online stores and discover that urbane prices are better 365 days a year...

I live in the U.S.A. - can I purchase online from Urbane?

Urbane is a Canadian company and does not ship to the U.S.
Sorry, but we limit our online sales to CANADIAN customers only. Shipping costs combined with import duties and tariffs make it impractical and uneconomical to deal with U.S. clients.

How soon can I receive an item purchased online?
Availability of a product depends on the item. Most decor products are in stock and will be shipped promptly. Furniture products are frequently available in a wide choice of colors, fabrics, finishes etc. These items are custom ordered based on your choices and generally take longer to be shipped. You will be advised as to the anticipated ship date of any product ordered. For more information on a particular item, contact us.

Do I have to pay taxes on my online purchase?
Urbane.ca is a Canadian site. G.S.T. or H.S.T is applied to all online purchases. This rate varies across the country and the percentage of tax charged on your purchase will be consistent with the rate of G.S.T. or H.S.T. in your province or territory. Saskatchewan residents will be charged both the P.S.T (5%) and H.S.T. (5%). For those living in the rest of Canada, only the G.S.T. or H.S.T. will be applied.

How do I purchase a gift certificate online?
Click here for the gift certificate area. Please contact us if you have questions pertaining to the purchase of gift certificates.

       
 

How do I search for products?
The products we offer online are organized by categories. To find a product in a specific category, simply click Search for Products at the top right of the menu to go to our Search page. There you will find a pull-down menu to choose a category to search.

There may be more than one page of product category to view. Page numbers will be shown at the top and bottom of each page. Click on the product image or title to access all the details you’ll need to order that item. Contact us if you cannot find a specific item you are looking for or if you have further questions.

 

What browser do I need to shop at urbane.ca?
· Internet Explorer Version 5.0 or later
· Firefox or any other current browser

What are my options for online payment?
We accept MasterCard and Visa.

What are my other payment options?
If you wish to speak with a sales associate and process your credit card information on the phone, please call 1-888-347-3645.

Calls will be taken between 10 a.m. and 5:30 p.m. Central Standard Time, Tuesday through Saturday.

If you prefer to use a fax transmission to complete your purchase, please use
1-306-347-3443. This number may be reached 24 hours a day.  

If you wish to pay by cheque, please allow 14 days from our receipt of cheque before your order will be shipped.

       
 
How do I place an order?
Click on any product image or title to access all the details you will need to order that product. To add an item to your order, select the quantity and product attributes you desire, and then click the Add to Cart button. Each time you add an item, you will see a small window appear which will ask you to Continue Shopping or View Cart. When you have completed your order or at any time during your order, you may View Cart. The contents of your order will be sub-totaled for you. Once you have completed your order, select the Checkout button and your order will go to a Secure Server to complete the transaction.

What information do I need to submit to complete an order?
The information we collect is used primarily for contacting customers in regards to their order. We may need to contact customers if questions arise about the shipping/delivery, availability or status of an order. We ask that you submit your full name, address, phone number and e-mail address in the indicated areas. For returning customers, you may login using only your e-mail address and a password.

How do I know my information is secure?
When you make a purchase online, you will be connected using a secure (SSL) connection and all information will be transmitted in an encrypted form. You should see a small key (Netscape) or lock (Internet Explorer) at the bottom right of you web browser, indicating that your browser is communicating securely with our online store. If one of these icons does not appear, please contact us at 1-888-347-3645 to complete your purchase.
       
 

What are the delivery charges for decor products ordered online?
Shipping and handling charges on decor items depend on the size and weight of a product. Smaller items are shipped via Canada Post. Orders shipped through Canada Post are insured and in the event a shipment arrives damaged, an insurance claim should be made by the customer at the receiving Post Office. Larger scale items under 75lbs and within the size restrictions are shipped via either Fed-Ex or UPS. Heavier or bulky products are shipped via common carrier. In the case of smaller items, the shipping costs will be shown online at the time of purchase. For larger or heavier items or for purchases made from more remote parts of Canada, you will be contacted by phone or email to confirm shipping costs and methods.

What are the delivery charges for furniture purchased online?
Shipping and handling charges for large furniture items vary by item and by delivery location. After you have made a furniture purchase online, we will be contacting you about shipping arrangements. Contact us if you have questions concerning your online purchase.

Can I arrange to pick up my purchase at the store?
Local clients or those who anticipate being in town can make purchases online and arrange to pick them up at the store location. Any shipping charges that are calculated and added to the online purchase price will be reversed once the merchandise is picked up at our store.

       
 

You may exchange any item purchased online for an alternate item or return it for a credit note which can be used towards future purchases. Cash refunds are not available. Exchanges can be made in person or by mail. If a credit note is issued, it will be worth the value of the item including taxes. Credit notes expire 12 months from date of issue. Shipping charges are non-refundable. Urbane will not assume the transportation charges for any items returned by Courier, Canada Post or otherwise. If you wish to exchange an item or return it for a credit note, contact us at 1-888-347-3645 for further instructions.

Any returned merchandise must be in as-new condition including original packaging.

For large furniture items, we carefully inspect each item before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover a defect in manufacture, please contact us immediately.
       
 
The personal information we collect is intended to improve communications with our customers. When a purchased item is not immediately available, many of our customers appreciate receiving an e-mail to update the status of their order. We also may need to contact customers by phone, mail or e-mail about questions concerning their order.

Our customers are protected at all times against misuse of information. When you make a purchase online, either a solid key or locked padlock icon will appear in the lower right of your browser window. This icon insures that your transaction is secured and all information will be transmitted in an encrypted form.
       
 
Still have questions? We will do our best to answer them.
Here’s how to contact us.  

Email: info@urbane.ca

 

Phone (toll-free): 1-888-347-3645 (Canada only)

Fax: (306) 347-3443

Urbane
1118 Broad Street
Regina, Saskatchewan
S4R 1X8